Terms & Conditions

These terms and conditions ("Terms") govern your access to and use of this website (the "Site"), operated by Trade Link Logistics & Services ("Trade Link", "we", "us", or "our"), a customs clearance and freight forwarding company based in Mombasa, Kenya. By browsing the Site, submitting a quote request, or otherwise using any part of it, you agree to be bound by these Terms. If you do not agree with them, please do not use the Site.

Trade Link is a licensed logistics and customs clearance company operating from our head office in Mombasa and our Nairobi ICD office, providing sea and air freight forwarding, customs clearance, inland transport, and related services to importers and exporters across Kenya and the wider East African region.

You may use this Site to learn about our services, request a quote, or get in touch with our team. We reserve the right to change, suspend, or discontinue any part of the Site at any time, without notice, and we will not be liable if the Site is unavailable at any point or for any period.

You are responsible for keeping your own devices and connection secure when browsing the Site — for example by using up-to-date antivirus software. We do not guarantee that the Site is free of errors or harmful components, and we are not liable for any damage to your device or data arising from your use of, or access to, the Site.

When using this Site, you agree not to:

• Use the Site in a way that breaches any applicable Kenyan or international law or regulation.
• Upload or transmit any virus, malware, or other harmful code.
• Attempt to gain unauthorized access to the Site, the server it is hosted on, or any connected network or system.
• Scrape, copy, or republish content from the Site for commercial purposes without our written permission.

Any quote, rate, or transit-time estimate you receive through our contact form, WhatsApp, phone, or email is provided for guidance only and is not a binding offer. Final pricing, timelines, and terms for any shipment are confirmed separately once we have reviewed the specific cargo, documentation, and route involved.

Submitting an enquiry through this Site does not, by itself, create a service agreement between you and Trade Link. Please make sure any contact details and cargo information you provide are accurate, so we can respond to you properly.

These Terms apply to your use of this website only. They do not form part of, and do not override, the separate terms that apply to any actual freight forwarding, customs clearance, or transport service we carry out for you — including any bill of lading, airway bill, service agreement, or other documentation issued for a specific shipment. Those services are governed by their own applicable terms, agreed with you separately.

Unless otherwise stated, all text, images, logos, and other content on this Site belong to Trade Link or are used with permission. You may view and print pages from the Site for your own personal, non-commercial reference, but you may not reproduce, distribute, or otherwise use our content for any other purpose without our prior written consent.

This Site may contain links to third-party websites, such as shipping lines, port authorities, or regulatory bodies. We do not control and are not responsible for the content, accuracy, or availability of any linked site. Visiting a linked site is at your own risk and subject to that site's own terms.

We make reasonable efforts to keep the information on this Site accurate and up to date, but we make no warranty or representation, express or implied, as to its accuracy, completeness, or currency. Nothing on this Site should be relied on as a substitute for confirming specific details — such as duty rates, documentation requirements, or transit times — directly with our team.

To the fullest extent permitted by Kenyan law, Trade Link disclaims liability for any loss or damage arising from your access to, use of, or inability to use this Site, including any loss caused by inaccurate information on the Site or by a third-party link. This limitation does not apply to our liability for services we actually perform for you under a separate service agreement, which is governed by the terms of that agreement.

We may update these Terms from time to time to reflect changes in our services or in applicable law. The version published on this page is the current one, and we encourage you to check it periodically. Continued use of the Site after an update means you accept the revised Terms.

These Terms are governed by the laws of Kenya. Any dispute arising from these Terms or your use of this Site will be subject to the exclusive jurisdiction of the courts of Kenya.

If you have any questions about these Terms, please reach us at info@tradelinklogisticsltd.co.ke, or visit us at our head office — OLD Canon House, 2nd Floor, Moi Avenue, Mombasa — or our Nairobi ICD office at Post Bank House, 13th Floor, Koinange Street, Nairobi.