Privacy Policy

Trade Link Logistics & Services ("Trade Link", "we", "us", or "our") respects your privacy and is committed to protecting your personal data in accordance with the Data Protection Act, 2019 of Kenya (DPA) and applicable regulations.

This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you visit our website (the "Site"), send us quote requests, or communicate with us.

For the purpose of the Kenya Data Protection Act, 2019, Trade Link Logistics & Services acts as the Data Controller for personal data collected through this Site.

• Head Office: OLD Canon House, 2nd Floor, Moi Avenue, Mombasa, Kenya
• Nairobi ICD Office: Post Bank House, 13th Floor, Koinange Street, Nairobi, Kenya
• Email: info@tradelinklogisticsltd.co.ke

We collect personal data that you voluntarily provide to us, as well as data automatically gathered when you interact with our Site:

• Identity & contact data: Name, job title, company name, phone number, email address, physical address, and communication preferences provided through quote forms, contact forms, WhatsApp links, or email enquiries.
• Cargo & shipment data: Origin/destination details, cargo description, consignee/consignor details, and supporting shipping documents submitted for customs clearance or freight estimation.
• Technical & usage data: IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and device information gathered via standard website analytics and log files.

We process your personal data for the following lawful purposes under the Kenya Data Protection Act, 2019:

• To fulfil requests: Processing quote requests, answering customer enquiries, and providing preliminary logistics information.
• Contract preparation: Taking necessary steps prior to entering into a formal freight forwarding or customs clearance agreement.
• Site improvement & security: Monitoring website traffic, diagnosing technical errors, preventing fraud, and securing our digital infrastructure.
• Compliance & legal obligations: Complying with statutory requirements imposed by regulatory authorities such as the Kenya Revenue Authority (KRA), customs laws, and anti-money laundering (AML) laws.

We process your personal data based on one or more of the following grounds:

• Your consent: When you voluntarily submit your details through our forms or email.
• Performance of a contract / pre-contractual steps: When handling data required to prepare shipment quotes or fulfil logistics services.
• Legitimate business interests: To maintain digital security, improve website operation, and manage client communications.
• Legal obligation: To comply with statutory requirements under Kenyan law.

We do not sell, rent, or trade your personal data to third parties. We may share your information only in the following circumstances:

• Service partners & authorities: Shipping lines, air carriers, transport sub-contractors, port operators, or customs agents solely as necessary to process your logistics enquiries or customs clearances.
• Government & regulatory bodies: Where required by law or official court order to disclose information to bodies such as the Kenya Revenue Authority (KRA), Kenya Ports Authority (KPA), KEBS, or law enforcement entities.
• IT & web hosting providers: Secure technology vendors who support our website hosting, email servers, and data backup systems under strict confidentiality terms.

Where logistics operations require transmitting shipment details outside Kenya (for example, to international shipping lines or overseas agents), we ensure such cross-border data transfers comply with Section 48 of the Data Protection Act, 2019, ensuring appropriate safeguards are in place.

We implement appropriate technical, organizational, and administrative security measures to protect your personal data against unauthorized access, alteration, loss, or disclosure. However, please note that no internet transmission is 100% secure, and you submit information electronically at your own risk.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, tax, or regulatory reporting requirements.

Subject to legal and regulatory limitations, you have the following rights regarding your personal data:

• Right to be informed: To know how your personal data is collected and processed.
• Right of access: To request access to the personal data we hold about you.
• Right to correction / rectification: To request correction of inaccurate or incomplete personal data.
• Right to deletion / erasure ("right to be forgotten"): To request the deletion of your personal data where there is no compelling legal reason for its continued processing.
• Right to object: To object to the processing of your data for direct marketing or based on legitimate interests.
• Right to data portability: To request the transfer of your personal data to another controller in a structured format.

To exercise any of these rights, please submit a written request to info@tradelinklogisticsltd.co.ke.

Our Site may include links to third-party websites or services. We are not responsible for the privacy practices or content of those external websites. We encourage you to read the privacy policies of any site you visit.

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updated versions will be published on this page with an updated "Effective Date."

If you have questions, concerns, or complaints regarding this Privacy Policy or our data processing practices, please contact us at:

• Company: Trade Link Logistics & Services
• Email: info@tradelinklogisticsltd.co.ke
• Head Office: OLD Canon House, 2nd Floor, Moi Avenue, Mombasa, Kenya
• Nairobi Office: Post Bank House, 13th Floor, Koinange Street, Nairobi, Kenya